TrueNorth Helpline
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Privacy Policy

Last Updated: January 2025

TrueNorth Helpline - Addiction Treatment & Recovery operates as a third-party matching service that connects individuals with addiction treatment facilities. This Privacy Policy describes how information is collected, used, and protected when using this website and service.

1. Information Collection

Information provided directly includes:

  • Name and contact information (phone number, email address)
  • Location information (city, state, zip code)
  • Treatment preferences and needs
  • Any other information provided during consultation

Automatically collected information when visiting this website:

  • IP address and browser information
  • Pages visited and time spent on site
  • Referring website information
  • Device and operating system information

2. How Information is Used

Collected information is used to:

  • Match individuals with appropriate treatment facilities
  • Contact regarding treatment options
  • Respond to inquiries and requests
  • Send information about treatment resources
  • Improve matching services
  • Comply with legal obligations

3. Information Sharing

Information may be shared with:

  • Treatment facilities that match needs and preferences
  • Network of treatment centers for matching purposes
  • Service providers who assist in operations
  • Legal authorities when required by law
  • Emergency contacts if in crisis

Personal information is NOT sold to third parties for marketing purposes.

4. Third-Party Treatment Facilities

When connected with treatment facilities, those facilities have their own privacy policies. Review their privacy practices before engaging with them. This service is not responsible for the privacy practices of independent treatment centers.

5. Data Security

Reasonable security measures are implemented to protect personal information. However, no method of transmission over the internet is 100% secure. Absolute security of information cannot be guaranteed.

6. Your Choices

Available options:

  • Opt out of communications by contacting this service
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of information (subject to legal requirements)

To exercise these rights, contact: (417) 482-1919 or [email protected]

7. Cookies and Tracking

This website uses cookies to:

  • Remember preferences
  • Analyze website traffic
  • Improve user experience

Cookies can be disabled through browser settings, but this may affect website functionality.

8. Children's Privacy

These services are not intended for individuals under 18 years of age. Personal information is not knowingly collected from children under 18. If a parent or guardian believes information about a child has been collected, please contact this service.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to request deletion of personal information
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact: (417) 482-1919

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The updated version will be indicated by an updated "Last Updated" date. Continued use of these services after changes constitutes acceptance of the updated policy.

11. Medical Disclaimer

This is a third-party matching service, not a medical provider. Any health information provided is used solely for matching purposes. For medical emergencies, call 911 immediately.

12. Contact Information

Questions about this Privacy Policy can be directed to:

TrueNorth Helpline

Phone: (417) 482-1919

Email: [email protected]

Location: Springfield, MO

Reminder: This is a matching service that connects individuals with treatment facilities. This is not a treatment center and does not provide medical services.

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This service operates remotely with no physical location.