Terms of Use Agreement

1. Nature of This Service

TrueNorth Helpline - Addiction Treatment & Recovery is a third-party matching service that connects individuals seeking addiction treatment with treatment facilities. This is NOT a treatment center, medical facility, or healthcare provider. Medical advice, diagnosis, or treatment services are not provided.

Images of facilities displayed on this website are representative of partner treatment centers in the network and are used for illustrative purposes only.

2. Use of the Website

This website may be used only for lawful purposes and in accordance with these Terms. Agreement includes not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any harmful, offensive, or inappropriate content
• Attempt to interfere with the website's operation
• Collect or harvest information about other users
• Misrepresent identity or affiliation with any entity
• Use the website for any commercial purpose without consent

3. Matching Services

This service involves:

• Assessing treatment needs and preferences
• Matching individuals with appropriate treatment facilities
• Facilitating connections between individuals and treatment centers
• Providing information about treatment options

This service DOES NOT:

• Guarantee acceptance into any treatment facility
• Control the quality of care at treatment facilities
• Make medical recommendations or diagnoses
• Provide emergency medical services

4. Third-Party Treatment Facilities

Treatment facilities in the network are independent entities. Control, endorsement, or guarantee is not provided for:

• The quality of their services
• Their admission decisions
• Their treatment methods
• Their pricing or insurance policies
• Their medical outcomes

Responsibility lies with the individual to research and verify any facility before committing to treatment.

5. Disclaimer of Warranties

THIS WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. All warranties are disclaimed including:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR COMPLETENESS OF INFORMATION

No warranty is provided that:

• This website will be uninterrupted or error-free
• Matching services will meet expectations
• Any facility will accept an individual for treatment
• Treatment will be successful

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THIS SERVICE SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or goodwill
• Medical outcomes or treatment results
• Actions or omissions of third-party treatment facilities
• Any damages exceeding $100

This limitation applies regardless of the legal theory on which a claim is based.

7. Medical Disclaimer

THE INFORMATION ON THIS WEBSITE IS NOT MEDICAL ADVICE. For medical emergencies, call 911 immediately. Always consult with qualified healthcare professionals for medical decisions. No responsibility is taken for any decisions made based on information from this website or service.

8. Indemnification

Agreement is made to indemnify and hold harmless TrueNorth Helpline, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Use of the website
• Violation of these Terms
• Treatment decisions
• Interactions with treatment facilities

9. Call Recording and Monitoring

Calls to this service may be recorded for quality assurance and training purposes. By calling, consent to such recording is provided.

10. Intellectual Property

All content on this website, including text, graphics, logos, and images, is protected by copyright and trademark laws. Images of treatment facilities are used under license and may not be reproduced without permission.

11. Privacy

Use of this website is subject to the Privacy Policy, which is incorporated into these Terms by reference.

12. Geographic Limitations

These services are intended for use in the United States only. No claims are made that this website or services are appropriate or available for use in other locations.

13. Modifications to Terms

The right is reserved to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the website after changes constitutes acceptance of the modified Terms.

14. Termination

Access to this website may be terminated or suspended at any time, without notice, for any reason, including violation of these Terms.

15. Governing Law

These Terms shall be governed by the laws of Missouri, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Missouri.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement regarding the use of this website and services.

18. Contact Information

Questions about these Terms can be directed to: